Frequently Asked Questions

Welcome to the FAQ page of Big Stuff! We're here to address your most common inquiries about our giant and funny products. If you have any additional questions or concerns, feel free to reach out to our friendly customer support team.

What is BigStuff.ae?
BigStuff.ae is your go-to destination for larger-than-life toys and hilarious oversized products. We specialize in offering a wide range of items that will amaze and entertain both kids and adults.

Where are you located?
BigStuff.ae is based in Dubai (UAE) but we don't have a physical shop where you can visit us. We ship our products within the UAE, so you can enjoy our giant treasures no matter where you are.

What kind of products do you offer?
We offer a diverse selection of giant products designed to make a statement. From oversized games and toys to unique home decor items, we have something for everyone looking to add a touch of humor and grandeur to their lives.

How can I place an order?
Simply browse our website, select the items you love, and add them to your cart. Then proceed to checkout, provide your shipping information, and complete the payment process. Once confirmed, your giant treasure will be on its way to you.

How long does shipping take?
Shipping times may vary depending on your location. However, we strive to process and dispatch orders within 1 day. Delivery typically takes 1-2 days.

What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards. You can choose the option that suits you best during the checkout process.

What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your giant product, please contact our customer support team within 14 days of receiving your order. They will assist you in arranging a return or exchange.

How can I contact your customer support?
Our customer support team is here to help! You can reach us by email (shop@bigstuff.ae), and we'll be happy to assist you with any questions or concerns you may have.

We hope this FAQ section has provided the information you were seeking. If you require further assistance, don't hesitate to get in touch. We look forward to helping you make a big impact with BigStuff.ae!